Terms & conditions.

1. Introduction and Definitions

1.1 About Tribii

Tribii is the trading name of Hoodbnb B.V. ("Tribii", "we", "us", or "our"), a company incorporated and operated in accordance with EU law. Tribii provides a technology intermediary solution that enables independent hospitality businesses to reduce their dependency on Online Travel Agencies (OTAs) through direct booking channels, channel management tools, and property management systems. Tribii is not a travel agency, operator, or contracting party to guest accommodation contracts.

1.2 Scope of Application

These Terms and Conditions apply to: (a) accommodation service providers ("Property Owners" or "Hotels") who use our platform to manage bookings, listings, and related services; (b) travellers and guests ("Guests" or "Consumers") who book accommodation through a Property Owner's Tribii-powered booking page or embedded widget; and (c) hotel guests who use the Tribii guest mobile application (the "Guest App") to view their reservations, communicate with their hotel, connect with other travellers, discover and request experiences, and maintain a guest profile.

1.3 Key Definitions

For clarity, the following definitions apply throughout these Terms:

• "B2B Services" means services provided by Tribii to Property Owners, including booking page creation, widget integration, property management, analytics, channel management, and website builder tools.
• "B2C Services" means services provided by Tribii to Guests, including access to booking facilities through a Property Owner's Tribii-powered booking page or embedded widget, and access to the Guest App.
• "Guest App" means the Tribii guest mobile application for iOS and Android, made available to hotel guests whose accounts originate from a reservation created by a Property Owner.
• "Community Features" means the social features of the Guest App, including the traveller board, posts, join requests, guest-to-guest direct messages, and shared guest profiles.
• "Direct Bookings" means reservations created through a Property Owner's direct booking page or embedded widget, where no commission is charged by Tribii.
• "SaaS Subscriptions" means premium software-as-a-service tiers offered to Property Owners (e.g., PMS, Channel Manager, Website Builder).
• "Digital Services Act" and "DSA" refer to Regulation (EU) 2022/2065.
• "P2B Regulation" refers to Regulation (EU) 2019/1150 on business-to-business platform transparency and fairness.

2. Tribii's Role and Intermediary Status

2.1 Technology Intermediary, Not Contracting Party

Tribii operates as a technology intermediary and platform bridge. We do NOT:

• Enter into contracts with Guests as a party to accommodation reservations
• Provide accommodation services ourselves
• Control the terms, pricing, or conditions of accommodation offered by Property Owners
• Act as the merchant of record or hold customer funds for guest accommodation payments
• Provide travel agency services as defined under the Package Travel Directive
• Act as an auctioneer, agent, or representative of either Property Owners or Guests

The contract for accommodation is concluded directly between the Property Owner and the Guest. Tribii facilitates this connection through our platform technology.

As part of the platform, and notwithstanding its intermediary role, Tribii:

• May send abandonment-recovery and similar guest communications on the Hotel's behalf via Tribii's own email infrastructure where the Hotel has activated the relevant Booster feature (see Section 3.11).
• May host and transmit guest-to-guest and guest-to-hotel communications and Community Features within the Guest App (see Section 4.13 and following).

2.2 Dual Legal Relationships

Tribii maintains separate contractual relationships with Property Owners (B2B) and with Guests (B2C). These relationships are governed by the relevant terms in Section 3 and Section 4 of these Terms and Conditions.

2.3 Compliance with Digital Services Act (DSA)

Tribii complies with the Digital Services Act (EU 2022/2065) as a hosting service provider for user-generated content and as a platform facilitating services. Our compliance measures include:

• Transparent terms of service and community standards
• User complaint handling and internal dispute resolution
• Designation of a single point of contact for legal authorities
• Reporting on content moderation and takedown actions
• Measures to prevent and detect illegal content
• Tools for users to report illegal or harmful content

For DSA-related inquiries, contact our designated DSA contact at contact [at] tribii [dot] com.

2.4 Compliance with P2B Regulation (EU 2019/1150)

Tribii complies with the Platform-to-Business (P2B) Regulation. Property Owners are entitled to:

• Clear, transparent, and easily available terms of service
• Notice of at least 15 days before material changes to these Terms and Conditions
• Transparent and explainable ranking systems for property visibility
• Internal complaint handling mechanisms
• Access to mediation procedures for disputes

We provide annual reports on our ranking mechanisms and will notify Property Owners of significant algorithmic changes affecting their visibility.

2.5 Payment Processing

Tribii does not act as the merchant of record for accommodation bookings, does not hold customer funds, and does not have access to card data (which is collected directly by Stripe Checkout and Stripe Elements). Tribii does not charge any commission on bookings. Revenue is generated through optional SaaS subscriptions and paid add-on features purchased by Property Owners.

Tribii supports two technical models for processing payments between Guests and Property Owners:

1. Stripe Connect (primary): Each Property Owner is a Stripe Connected Account holding its own merchant agreement with Stripe. Charges are initiated on the Property Owner's behalf via Stripe's API. Negative-balance liability and chargeback risk are borne by Stripe and the Property Owner under Stripe's Connect Account Agreement, not by Tribii. Settlements flow directly from Stripe to the Property Owner.
2. Direct-keys mode (secondary): The Property Owner provides its own Stripe API credentials, and Tribii uses those credentials on the Property Owner's instruction.

In both models, Stripe is the authorised payment service provider under Directive (EU) 2015/2366 ("PSD2") and Tribii operates as a technical service provider that supports the provision of payment services without entering into possession of customer funds, within the scope of PSD2 Article 3(j). Tribii is not authorised as, and does not operate as, a payment institution under PSD2.

Property Owners remain solely responsible for compliance with applicable payment, anti-money-laundering, consumer protection, and tax regulations relating to bookings paid through their account.

3. Terms and Conditions for Property Owners (B2B Services)

3.1 Who Can Use Tribii?

Tribii B2B Services are available exclusively to:

• Registered property owners or authorized representatives of independent hospitality businesses (hotels, bed & breakfasts, guesthouses, vacation rentals, hostels)
• Properties located within the European Economic Area (EEA), Switzerland, or the United Kingdom
• Users aged 18 or over who are legally capable of entering into binding contracts
• Entities that comply with all applicable laws, tax regulations, and tourism authority requirements

Properties with more than 50 rooms or beds are primarily targeted by larger platform competitors; Tribii is optimized for properties under 50 rooms. Properties with 20+ rooms or beds must use a paid tier.

3.2 Account Registration and Verification

• To create an account, you must provide accurate, complete, and up-to-date information, including your legal name, business details, VAT number (if applicable), and contact information.
• Tribii reserves the right to verify your identity and business legitimacy before providing access to the full platform.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use.
• You may not create multiple accounts to circumvent restrictions or limits.
• False or misleading information may result in account suspension or termination without refund.

3.3 Free Tier - Core Platform Services

The free core platform includes:

• Direct booking page creation and customization
• Embeddable booking widget for your own website
• Basic property management (calendar, availability, basic settings)
• Basic analytics (booking count, guest inquiries)
• Email notifications and guest communication tools
• Mobile app access for basic management

The free tier remains available indefinitely for properties under 20 rooms/beds. Free tier functionality may be updated or modified with 30 days' notice.

3.4 Paid Tiers and SaaS Subscriptions

• Premium Services: Properties with 20+ rooms/beds are required to subscribe to a paid tier.
• Available paid features include: Property Management System (PMS) with advanced features, Channel Manager, Professional Website Builder, Advanced Analytics, Revenue Intelligence (forecasting, alerts, market benchmarking and price recommendations: a Pro-tier feature, with the Assistant AI automated-pricing capability and the Hotel AI Assistant available on the Max tier), Priority customer support, Bulk booking management, Marketing tools, and online guest self check-in with digital guest registration (a Max-tier feature).
• Pricing for SaaS subscriptions is displayed transparently on our website and in your account settings.
• Subscriptions are billed monthly in advance via the payment method you provide.
• You may cancel a subscription at any time. Cancellation takes effect at the end of your current billing cycle. No refunds are provided for partial months.
• We reserve the right to adjust subscription pricing with 30 days' advance notice. Price changes apply to new billing cycles only.

3.5 Your Responsibilities as Property Owner

You agree to:

• Provide accurate property information (name, description, photos, amenities, rates, house rules)
• Update availability, pricing, and property details promptly
• Comply with all applicable laws, including tax registration, GDPR, consumer protection, tourism authority requirements, and anti-discrimination laws
• Honor confirmed reservations and not overbook properties
• Respect guest privacy and data protection obligations
• Communicate professionally and promptly with guests
• Use the platform only for legitimate hospitality business purposes
• Not engage in market manipulation, artificial reviews, or misleading advertising
• Maintain your own property insurance, liability coverage, and business insurance as required by law
• Resolve payment and refund disputes directly with guests or through legal channels

3.6 Your Property Content and License to Tribii

• You retain full ownership of photos, descriptions, and other content you upload to Tribii.
• By uploading content, you grant Tribii a worldwide, royalty-free, non-exclusive license to display your property on our platform, use your content in marketing materials, optimize your content through AI tools, and share property information with guests and third-party booking services.
• You represent and warrant that you own or control all rights to the content you upload and that use does not infringe third-party rights.
• You agree not to upload content that is illegal, defamatory, harassing, or infringes others' rights.
• Tribii may refuse or remove content that violates these Terms.

Data ownership. Hotels retain full ownership of guest data they collect through the Tribii platform, including guest contact details, booking records, and CRM information. Tribii retains full ownership of the platform itself, including all software, source code, design, trademarks, AI models, and any aggregated or anonymised analytics derived from platform-wide usage that cannot reasonably be used to identify an individual hotel or guest. This clause is without prejudice to Tribii's role as an independent data controller for the platform-level data described in §4.3 and in the Privacy Policy.

3.7 AI-Powered Features

Tribii uses generative-AI features, powered by third-party AI service providers, to optimise property descriptions, suggest pricing, generate images, automate reservation workflows, and improve search rankings. Property and guest data may be transmitted to those providers solely to deliver the contracted features. Those providers process data on Tribii's instruction under written agreements. Only the data necessary to deliver the contracted feature is transmitted, and Tribii configures these services, where the provider offers it, so that Tribii customer content is not used to train the providers' general-purpose models.

AI recommendations are provided as-is and are not guaranteed to increase bookings or revenue. Where a feature is supported by a third-party AI provider, the corresponding sub-processor is listed in our Privacy Policy and on our Sub-processor List. You may disable AI-driven features that transmit your content to third-party providers in your account settings. Tribii does not accept liability for outcomes of using or ignoring AI recommendations.

Certain AI features query external large-language-model providers. In particular, the AI Visibility feature sends probes to third-party LLM providers to measure how those models describe your property. Use of these features consumes AI credits metered by subscription tier (Free: 5; Pro: 50; Max: 100) and is subject to a rate limit of 6 probes per hour. Probe results reflect a third-party model's response at a single point in time, are advisory only, and may change without notice; they are not a representation by Tribii and are not authoritative.

In addition to the AI Visibility feature, the Hotel AI Assistant (a Max-tier feature for the Hotel's admin and manager users) lets authorised staff ask natural-language questions about their property's operations and performance. To answer, Tribii sends aggregated, non-identifying figures (such as occupancy and revenue totals, arrival and departure counts, outstanding-balance totals, housekeeping status counts and high-level guest-mix statistics) to a third-party large-language-model provider (Google Gemini, listed on our Sub-processor List). It does not send individual guest personal data. Use of the Hotel AI Assistant consumes AI credits metered by tier.

All AI-generated outputs across the Tribii platform, including pricing suggestions, Revenue Intelligence forecasts, alerts and recommendations, ranking signals, description optimisations, smart matching, AI Visibility probes, and MCP responses, are assistive and informational only (the operation of the Assistant AI automated-pricing capability is governed additionally by Section 3.13). The Hotel remains responsible for reviewing, approving, and where necessary correcting any AI output before relying on it for commercial decisions or guest-facing content. Tribii does not warrant the accuracy, completeness, or fitness for purpose of any AI output and accepts no liability for outcomes resulting from acting on, or failing to act on, AI recommendations.

3.8 Paid Placement and Ranking Transparency

• Tribii may offer visibility boosts, featured placement, or promoted listings as optional paid add-ons.
• These paid placement options are always clearly marked as "Promoted" or "Featured" to guests.
• Tribii maintains a transparent ranking algorithm that takes into account: availability, guest review ratings, response time, booking frequency, photo quality, listing completeness, and paid visibility boost (if selected).
• The relative weight of these factors is published in our Ranking Methodology document, available in your account.
• Tribii does not accept rate-parity clauses or price restrictions. You may offer different prices on different channels without penalty.

3.9 Reviews, Ratings, and User-Generated Content

• Guests may leave reviews and ratings after a confirmed stay.
• Reviews must comply with our Community Standards. Tribii may moderate reviews to prevent spam, abusive content, fake reviews, and irrelevant content.
• You may not post fake reviews about your own property or competitors.
• If you believe a review violates these Terms, you may report it through our platform.
• Tribii will investigate reported content within 7 days. We reserve the right to remove content that violates these Terms.
• Review moderation does not constitute editorial control over the content itself.

3.10 Cancellation and Account Termination

• You may deactivate your account at any time. After deactivation, no new bookings will be accepted.
• You remain responsible for managing existing reservations until completion.
• Tribii may suspend or terminate your account if you violate these Terms, fail to maintain accurate information, engage in fraudulent activity, violate guest privacy, or fail to pay subscription fees.
• Suspension or termination may be immediate if we believe there is imminent harm, fraud, or legal violation.
• Upon termination, you must cease using the platform. Active bookings will be honored but new functionality access will be removed.
• Data retention and archival follows our Privacy Policy.
• Where you have used the Fiscal Services, fiscal records and submission logs are retained on a legally mandated, append-only basis and are not deleted on account termination (see Section 5.6).

3.11 Booster Services

Tribii offers optional "Booster" features that are gated to paid (Pro and Max) tiers and switched on at the Hotel's discretion. Where a Hotel activates a Booster, the following terms apply in addition to the rest of this Section 3.

(A) ABANDONMENT RECOVERY

• The feature is opt-in per hotel and sends recovery messages to visitors who began a booking on the Hotel's widget but did not complete it.
• Messages are sent through Tribii's own email infrastructure on the Hotel's behalf.
• Monthly send caps apply per tier: Pro up to 3,000 messages; Max up to 5,000 messages.
• Sends are timed to an idle-window cadence (a first message after the booking is left idle, with limited follow-ups) and are capped per recipient.
• A message is only sent where the visitor's per-session consent flag is set, the GDPR consent gating in Tribii's Privacy Policy is satisfied, and the visitor is not on the suppression list.
• Unsubscribing from any Tribii-powered hotel adds the recipient to a cross-tenant suppression list that suppresses recovery messages across the entire Tribii network.

(B) AI VISIBILITY

• The feature sends probes to third-party large-language-model providers to measure how those models describe the Hotel; the providers are named in our Sub-processor List.
• Use consumes AI credits metered by tier (Free: 5; Pro: 50; Max: 100) and is rate-limited to 6 probes per hour.
• Probe results reflect a third-party model's response at a single point in time, are advisory only, and are not authoritative.

(C) AI CONNECTIONS (MCP)

• The feature exposes the Hotel's published inventory, rate and policy data through a public, read-only Model Context Protocol endpoint hosted by Tribii, so that third-party AI agents can read it.
• No transactions occur via the endpoint, and the Hotel remains the merchant of record for any booking that results elsewhere.
• The endpoint carries no guest personal data. Agent calls are logged for operational and abuse-investigation purposes.
• Tribii does not control, and is not responsible for, how third-party AI agents represent, cache, or republish data fetched via the endpoint.

3.12 Self Check-in and Guest Registration

Tribii offers an optional online self check-in feature (a Max-tier feature) that lets a Hotel collect statutory guest-registration data from guests through a digital form before or on arrival. Where a Hotel enables this feature, the following terms apply:

• The Hotel is and remains the data controller for all guest-registration data and is solely responsible for compliance with the applicable guest-registration laws (for example, Spain's Royal Decree 933/2021 / SES.HOSPEDAJES), including determining which data must be collected, registering with the competent authority, and meeting all filing deadlines. Tribii acts only as a processor on the Hotel's documented instructions, as set out in the Data Processing Agreement.
• Tribii records the data the guest submits and, in a future release, transmits it to the competent national authority on the Hotel's behalf. Tribii does not verify the identity, authenticity of documents, or accuracy of the data submitted and gives no warranty that any registration will be accepted by an authority.
• The Hotel is responsible for the accuracy and completeness of the data ultimately filed, for any corrections, and for any penalties, surcharges or sanctions assessed against it. Tribii is not liable for rejected, delayed or incorrect registrations, or for the Hotel's failure to meet its own registration obligations.
• Where the feature surfaces a room access code or access instructions to a guest, any delivery of such information by email or other electronic means is provided purely as a convenience. The Hotel is responsible for the security of its physical access methods, for rotating codes, and for any consequences of access information being shared or intercepted. Tribii is not a provider of physical access control or smart-lock services.

3.13 Revenue Intelligence and the Assistant AI (automated pricing)

Tribii offers optional revenue-management tools (the "Revenue Intelligence" workspace, a Pro-tier feature available to a Hotel's admin and manager users) that analyse the Hotel's own data (on-the-books reservations, room inventory and rates, historical booking pace, and budgets) together with public signals such as public-holiday calendars and weather outlooks, to produce forecasts, alerts, market benchmarks and rate recommendations. These computations are statistical and run on the Hotel's own tenant data. They do not transmit guest personal data off-platform. The Assistant AI automated-pricing capability described here is an in-house, statistical feature and is distinct from the conversational Hotel AI Assistant in Section 3.7, which uses a third-party large-language-model provider.

Pricing recommendations are advisory by default ("Recommend" mode): the Hotel reviews and approves each suggested change. A Hotel on the Max tier may additionally enable "Assistant AI", under which Tribii automatically applies rate changes on the Hotel's behalf within the price floors, ceilings and other guardrails the Hotel configures. Where Assistant AI is enabled:

• the Hotel is solely responsible for setting and maintaining its guardrails and for the commercial outcome of any automated change;
• every automated change is recorded in an audit log available to the Hotel;
• applied changes update the Hotel's own rates in Tribii and are propagated to the Hotel's connected OTA channels via the channel manager, subject to the sync provisions and disclaimers in Section 6.1;
• the Hotel may revert to Recommend mode, or disable the feature, at any time; and
• a Hotel not on the Max tier operates in Recommend mode only.

Notwithstanding the general rule in Section 3.7 that AI outputs are assistive and require human approval, the Hotel acknowledges that enabling Assistant AI authorises Tribii to apply rate changes automatically within the Hotel's guardrails without further per-change approval. Tribii does not warrant any revenue or occupancy outcome and accepts no liability for the results of using, configuring, or relying on these tools, consistent with Sections 3.7 and 6.1.

3.14 Market Benchmarking (anonymised and aggregated)

The Revenue Intelligence market-benchmark surface compares the Hotel's performance against an aggregated, anonymised market built from performance metrics (such as RevPAR, ADR and occupancy) contributed by other Tribii hotels. By using Tribii, the Hotel agrees that its own anonymised, aggregated performance metrics may be included in this benchmark and shown to other hotels in the same country. Benchmarks are published only at an aggregated level and only once a minimum number of contributing hotels exists (a k-anonymity threshold, by default at least three), so that no individual hotel is identifiable; below that threshold no benchmark is shown. The benchmark reflects historical, aggregated performance, is provided for the Hotel's own independent decision-making, and is not a price-setting or price-coordination mechanism. Tribii does not pool or disclose any hotel's confidential, forward-looking, or individually identifiable rates. This is consistent with Tribii's ownership of aggregated and anonymised analytics under Section 3.6.

4. Terms and Conditions for Guests (B2C Services)

4.1 Who Can Use Tribii as a Guest?

• Tribii B2C Services, including the Guest App and its Community Features, are available to individuals aged 18 or over.
• You warrant that you are legally capable of entering into binding contracts in your jurisdiction.
• You agree to use Tribii only for personal, non-commercial travel purposes.
• The Guest App is not directed to, or intended for use by, persons under 18. If we learn that a person under 18 has created a Guest App account, we may suspend or remove it.
• Institutional, corporate, or group bookings may require a dedicated business account (contact contact [at] tribii [dot] com).

4.2 Creating a Guest Account

• To book accommodation, you may create an optional account or book as a guest without registration.
• If you create an account, you must provide accurate contact information and agree to our Privacy Policy.
• Guest App accounts are created on the basis of a reservation made for you by a Property Owner; there is no open self-service sign-up for the Guest App. See Section 4.13.
• You are responsible for keeping your login credentials confidential.
• Your account is personal to you and may not be shared or sold.
• False information or fraudulent use may result in account suspension.

4.3 Platform-Level Data

When you make a booking through Tribii, we retain basic booking information at the platform level independently from the hotel. This includes your name, email address, number of reservations, destinations visited, hotels booked, and booking dates. Tribii uses this data as an independent data controller to operate and improve the platform, ensure service quality, prevent fraud, and provide you with booking history and account management features. Where you begin a booking on a participating hotel's widget but do not complete it, Tribii also retains the partial booking-form details you entered (email, name, phone, requested dates, and selected rooms) at the platform level to enable abandonment recovery; this personal data is erased 60 days from your last activity, after which only a de-identified record is kept for aggregate statistics. For full details on how we handle your data, see our Privacy Policy.

4.4 Booking Process and Reservation

• When you select a property on Tribii, you are viewing availability and pricing set by the Property Owner.
• Upon completing a booking, you enter into a direct contract with the Property Owner (not with Tribii).
• The reservation is confirmed when you receive confirmation from the Property Owner or Tribii's system.
• Terms and conditions of the specific accommodation are set by the Property Owner and should be reviewed before booking.
• Tribii is not responsible for the accuracy of property information, photos, or descriptions provided by Property Owners.

If you provide contact details in the booking form on a participating hotel's site and do not complete payment, you may receive up to three recovery emails from Tribii on the hotel's behalf. Each contains a one-click unsubscribe that suppresses you across the entire Tribii network.

4.5 Payment

• Payment for all bookings is processed via the Property Owner's Stripe account (whether through Stripe Connect or direct Stripe credentials) as described in Section 2.5.
• Tribii does not hold customer funds and is not the merchant of record for accommodation payments.
• Payment disputes, chargebacks, and refunds are handled directly between you and the Property Owner.
• Tribii has no liability for payment issues, including failed transactions, chargebacks, fraud, or refund disputes.

4.6 Pricing, Taxes, and Fees

• Property owners set all room rates and pricing.
• Prices displayed on Tribii include the accommodation cost set by the Property Owner. Taxes may be added depending on local law.
• Currency conversions (if applicable) use live exchange rates at the time of booking.
• You will see an itemized price breakdown before confirming your booking.

4.7 Cancellation and Refund Policy

• Cancellation and refund policies are set by each Property Owner and must be clearly displayed before booking.
• Common policy types include: free cancellation (up to X days before arrival), non-refundable, or flexible cancellation.
• To request a cancellation, you must contact the Property Owner directly or use the cancellation feature in your account (if available).
• Tribii does not process refunds directly. All refund requests are handled by the Property Owner.
• If a Property Owner refuses a reasonable refund request, you may contact Tribii's internal dispute resolution service (see Section 9).
• EU consumer protection laws and local laws apply regardless of cancellation policy terms.

4.8 No-Show Policy

• If you book and do not cancel or communicate with the Property Owner, you may be treated as a no-show.
• Property Owners may charge no-show fees according to their cancellation policy.
• Tribii is not responsible for no-show charges or disputes arising from failure to communicate.
• We recommend that you contact the Property Owner if travel plans change.

4.9 Package Travel Directive Disclaimer

Tribii does not organize "package travel" as defined by EU Directive 2015/2302 (Package Travel Directive). When you book accommodation plus activities separately (even if on the same platform), each contract is independent. Consumer protection rules for independent services still apply.

4.10 Age Restrictions and Group Bookings

• Some properties may impose age restrictions or group size limits.
• These restrictions are set by the Property Owner and will be displayed in the property listing.
• You must disclose the number of guests and any relevant details before confirming your reservation.
• If you misrepresent the number of guests or type of booking, the Property Owner may refuse to honor the reservation or impose additional charges.
• Where you complete an online self check-in, you warrant that the registration details you provide, including those you provide on behalf of co-travellers and accompanying minors, are accurate and complete, and that you are authorised to provide the data of any other person you register.

4.11 House Rules and Property Requirements

• Each property has house rules set by the owner (e.g., no smoking, quiet hours, no pets).
• You are responsible for reading and understanding house rules before booking.
• Violations of house rules may result in early checkout without refund (at the Property Owner's discretion).
• Tribii is not responsible for enforcing house rules or managing disputes arising from rule violations.
• Serious violations (e.g., damage to property) may result in legal action by the Property Owner.

4.12 Reviews and Feedback

• You may leave a review after your stay.
• Reviews should be honest, factual, and based on your actual experience.
• You may not post reviews that are defamatory, abusive, commercial advertisements, fake, or unrelated to your stay.
• Tribii may moderate or remove reviews that violate these standards.
• Honest criticism of property quality or service is protected and will not be removed.

4.13 Tribii Guest App

• The Guest App is a mobile application (iOS and Android) made available to you because a Property Owner created a reservation for you. There is no open, self-service registration; your account originates from a hotel booking.
• The Guest App lets you view your reservations and cost breakdown, message your hotel directly, connect with other travellers through the Community Features, discover and request hotel-curated experiences, and maintain a guest profile (bio, travel interests, phone number, profile photo, and language preference).
• You may have reservations at more than one hotel within a single Guest App account.
• The Guest App is provided for your personal, non-commercial use as a hotel guest.

4.14 Community Features and Acceptable Use

The Guest App includes social Community Features that allow you to post on a traveller board, send and respond to join requests, and exchange private direct messages with other guests. When using the Community Features, you agree to the following house rules:

• No selling, advertising, soliciting, or spam.
• Do not post personal contact details (phone numbers, emails, social handles) in the open feed; share those only by private message if you choose.
• No harassment, hate speech, threats, bullying, or discrimination.
• No illegal, sexually explicit, defamatory, infringing, or otherwise objectionable content.
• No impersonation of another person, hotel, or Tribii.
• Treat other travellers with respect.

You are solely responsible for the content you post and the messages you send. Tribii may remove content, restrict participation, or suspend or terminate accounts that violate these house rules or these Terms, and may do so without prior notice where there is a risk of harm or a legal violation.

4.15 Your Content in the Guest App

• You retain ownership of the content you create in the Guest App, including posts, messages, your bio, your travel interests, and any photo you upload.
• By creating or uploading content, you grant Tribii a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and transmit that content solely to operate and provide the Guest App and its Community Features (for example, displaying your post to the travellers it is shared with, or delivering your message to its recipient).
• You represent and warrant that you own or have the necessary rights to the content you submit and that it does not infringe the rights of any third party.
• You may delete your own posts at any time, and you may delete your account as described in Section 4.18.

4.16 Profile Visibility to Other Guests

The Community Features are social by design. When you participate, certain parts of your profile are visible to other travellers using the Guest App, including your first name, profile photo, bio, country, and selected travel interests. The posts you publish are visible to the travellers they are shared with, and your direct messages are shared with the recipients you send them to. Private posts are gated: the post owner approves or denies each join request before the requester can see the thread. Before you participate in the Community Features for the first time, the Guest App presents a consent screen that discloses this visibility in plain language and links to these Terms and our Privacy Policy; you must confirm that you have read and agree before continuing.

4.17 Safety, Reporting, and Blocking

The Guest App includes safety and moderation tools so you can manage your own experience and help keep the community safe.

• Reporting. You can report a board post, a thread message, or a private direct message. When you report, you select a reason (spam or scam; harassment or hate; inappropriate content; or other) and may add an optional note.
• Blocking. You can block another guest. Blocking is mutual: once you block someone, you and that guest are hidden from each other across the feed, threads, direct messages, and inbox.
• Review and action. Reported content is reviewed by Tribii staff or moderators against these Terms and the in-app House Rules shown to you at consent. Where content or conduct violates these Terms, the House Rules, or applicable law, we may, at our discretion, remove the content, issue a warning, restrict or suspend the account, remove the user's access, or take any other action we consider appropriate. Moderation outcomes are at Tribii's reasonable discretion.
• Retention of reported content. To carry out moderation and keep an audit record, a snapshot or excerpt of reported content may be retained even if the original content is later deleted by its author. This is described further in our Privacy Policy.
• Good-faith use. Using the reporting tools in bad faith (for example, to harass another user with baseless reports) is itself a violation of these Terms.

4.18 Account and Data Deletion

You can delete your Guest App account at any time from within the app ("Delete account"). When you do, Tribii purges the app-layer data associated with your account, including your Community Features content (posts and messages), push-notification tokens, authentication sessions, and app-only profile fields, and revokes your active sessions. Your underlying reservation and billing records held by the Hotel are a separate matter: the Hotel is an independent controller of that booking data and retains it under its own lawful basis and retention rules, and Tribii retains the platform-level and legally required records described in Section 4.3 and in our Privacy Policy. See the Privacy Policy for the full description of what is deleted and what is retained.

4.19 Experiences

• The Guest App allows you to discover and request or book experiences and activities curated by your Hotel or by third-party providers.
• Experiences are provided by the Hotel or the relevant third-party provider, not by Tribii. Tribii acts only as a technology intermediary that facilitates the request or booking.
• Depending on the experience, you may be charged on confirmation or on arrival, as indicated at the time of booking. Payment, cancellation, and refunds for experiences are settled with the Hotel or provider and are subject to their terms.
• Tribii is not responsible for the provision, quality, safety, or cancellation of any experience, except to the extent required by mandatory law.

4.20 App Access, Authentication, and Notifications

• The Guest App uses passwordless sign-in. You may sign in by requesting a single-use magic link sent to your email address, or by using "Continue with Google", in which case we match your Google email and basic profile to an existing guest account. No new account is created through Google sign-in.
• A successful sign-in issues a time-limited session token stored securely on your device. Tokens are cleared when you log out.
• Push notifications are optional. If you enable them, your device's push token is registered so we can deliver message and activity notifications. You can disable notifications at any time in your device settings.
• The Guest App does not collect your device's GPS or precise location and requests no location permission. The "travellers nearby" experience is based on your hotel's location on your reservation, not on your phone's location sensor.

5. Fiscal and Electronic-Invoicing Services

5.1 What These Services Are

Tribii offers an optional fiscal-invoicing capability that allows a Property Owner to issue legally significant tax invoices directly from Tribii, to hash-chain them into a tamper-evident sequence, to attach the required QR code and regulatory legend to the invoice PDF, and, where the Property Owner switches transmission on, to report each record to the competent tax authority. These Fiscal Services are disabled by default and are activated per-property by the Property Owner, who must supply a valid digital certificate before any record can be issued or transmitted.

5.2 Tribii as an Invoicing System (Spain and Basque territories)

Where a Property Owner is subject to Spanish fiscal rules, the Tribii software acts as a "Sistema Informático de Facturación" (SIF) within the meaning of the Spanish anti-fraud legislation (Ley 11/2021 and Real Decreto 1007/2023, and the VeriFactu technical specifications) and, in the Basque territories, as a TicketBAI-compliant invoicing system for the Diputación Foral de Álava, the Diputación Foral de Bizkaia (including BATUZ/LROE), and the Diputación Foral de Gipuzkoa, and, in the Foral Community of Navarra, as an invoicing system for the Hacienda Foral de Navarra. In this role Tribii declares its own developer identity and software identification (developer tax number, software name, identification code and version) to the relevant authority on each record, as the regulations require of the software producer.

Tribii is responsible for the technical conformity of the invoicing software itself: the hash-chaining, record format, QR generation and submission mechanism. The Property Owner remains solely responsible for everything that is its own tax responsibility, including the accuracy and legality of the underlying invoice data, the determination of the correct tax treatment and rates, the validity and renewal of its digital certificate, its registration with the relevant authority, and the timely filing and correction of its records. Tribii does not provide tax, accounting or legal advice.

5.3 Tribii in an EU E-Invoicing Role (Peppol / EN 16931)

Where a Property Owner uses Tribii to issue or exchange structured electronic invoices over the Peppol network or under the European standard EN 16931, Tribii acts in an electronic-invoicing and access-point capacity, not as a Spanish SIF. The role, obligations and liability boundary described in Section 5.2 are specific to the Spanish and Basque/Navarra fiscal regimes and do not extend to the Peppol / EN 16931 context, which is governed by the applicable EU e-invoicing rules and the conditions of the relevant access point.

5.4 Activation, Certificates and Security

Fiscal Services require the Property Owner to upload its own qualified digital certificate (.p12 / .pfx) and passphrase. These credentials are stored encrypted at rest, are never logged, displayed or returned, and are used solely to sign and transmit the Property Owner's own fiscal records. The Property Owner is responsible for keeping its certificate valid and for the consequences of an expired, revoked or incorrectly issued certificate. Tribii's handling of these credentials is described further in our Privacy Policy.

5.5 No Guarantee of Acceptance; Limitation

Tribii makes its Fiscal Services available on a "designed to comply" basis: the software is built to meet the applicable VeriFactu, TicketBAI, Navarra and EU e-invoicing requirements, but Tribii does not warrant that any individual record will be accepted by an authority, nor that a filing based on data supplied or configured by the Property Owner is correct or complete. To the fullest extent permitted by law, Tribii is not liable for rejected, delayed, duplicated or incorrect submissions, for penalties, surcharges or interest assessed against the Property Owner, or for any loss arising from the Property Owner's tax data, configuration, certificate, or failure to meet its own filing obligations. Sections 5.2 and 5.3 define the boundary of Tribii's responsibility.

5.6 Fiscal Record Retention

Fiscal records and submission logs created through the Fiscal Services are, by law, append-only: they are never altered or deleted and are retained as evidence for tax inspection for the period required by the applicable tax legislation. This retention applies notwithstanding any account closure, deactivation or data-deletion request, and overrides the standard deletion timelines in our Privacy Policy and Data Processing Agreement. See the retention carve-out in those documents.

6. Liability and Limitation of Liability

6.1 Tribii's Limited Liability

Tribii operates as a technology intermediary and platform provider, not as a party to guest accommodations or as an organizer of package travel. Because Tribii does not control accommodation terms, pricing, payment processing, property owner conduct, or guest conduct, Tribii's liability is limited accordingly.

TO THE FULLEST EXTENT PERMITTED BY LAW, TRIBII DISCLAIMS LIABILITY FOR: disputes between Guests and Property Owners, payment issues, cancellations, no-shows, or overbooking by Property Owners, property damage, theft, loss, or harm to guests, violations of house rules by guests, misleading property information provided by owners, reviews or user-generated content posted by third parties (including content posted by guests through the Guest App's Community Features), failure of linked websites or third-party services, and indirect, incidental, consequential, or punitive damages.

Without limiting the foregoing, Tribii also disclaims liability for:

• (x) any overbooking, double-booking, rate mismatch, inventory desync, or similar operational issue arising from the use of channel manager, OTA sync, or third-party integration features, except to the extent caused by Tribii's gross negligence or wilful misconduct. Hotels are responsible for monitoring sync status and reconciling inventory and rates across their connected channels.
• (y) any loss arising from pricing inaccuracies, including stale rates, currency conversion errors, or rate-plan misconfiguration, regardless of whether the inaccuracy originated from the Hotel's input, a third-party channel, or a Tribii system. The Hotel remains responsible for the accuracy of all rates and pricing displayed on its booking page or widget.
• (z) interactions, communications, or meetings between guests arising from the Guest App's Community Features. Guests interact with one another at their own risk; Tribii does not vet guests and is not responsible for the conduct of any user.

In relation to AI-powered features specifically, Tribii further disclaims liability for:

• any quote, price, or availability returned through the AI Connections (MCP) endpoint, which is an estimate only and is not a bookable offer;
• how any third-party AI agent represents, caches, or republishes hotel data fetched via the MCP endpoint, which is outside Tribii's control;
• AI Visibility outputs, which reflect third-party large-language-model responses at a single point in time and are not authoritative.
• any rate change generated or applied through Revenue Intelligence or its Assistant AI automated-pricing capability, and any revenue, occupancy or pricing outcome resulting from it; the Hotel is responsible for its guardrails and for monitoring channel synchronisation under Sections 6.1(x)-(y).

6.2 Service Availability and Interruption

Tribii endeavors to maintain high availability and will use reasonable efforts to prevent service interruptions. We do not guarantee uninterrupted service and are not liable for scheduled maintenance, unforeseeable technical failures, connectivity issues, third-party service failures, or security breaches (except where Tribii is negligent). We will provide reasonable notice of planned maintenance when possible.

6.3 Free tier: provided as is

The free tier of the Tribii platform is provided on an "as is" and "as available" basis, with no warranties of any kind, whether express or implied. To the maximum extent permitted by law, Tribii disclaims all liability for any loss, corruption, deletion, or unavailability of data on the free tier, regardless of cause. Hotels using the free tier are solely responsible for maintaining their own backups of any data they consider material. Service-level commitments, data-retention guarantees, and recovery-time objectives apply only to paid tiers as set out in the applicable subscription terms. Nothing in this section limits liability that cannot be excluded under applicable law (including for death, personal injury, gross negligence or wilful misconduct).

6.4 Limitation of aggregate liability

To the maximum extent permitted by law, Tribii's total aggregate liability arising out of or relating to these Terms or the use of the Tribii platform, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total subscription fees actually paid by the Hotel to Tribii in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100). For Hotels using only the free tier, Tribii's aggregate liability is limited to one hundred euros (€100). Nothing in this section limits liability that cannot be excluded under applicable law (including for death, personal injury, gross negligence, wilful misconduct, or fraud).

This cap does not apply to: liability that cannot be limited under applicable mandatory law (including consumer protection laws applicable to Guests); liability for death or personal injury caused by Tribii's negligence; liability for fraud or fraudulent misrepresentation; liability arising from Tribii's wilful misconduct or gross negligence; or any indemnity Tribii owes under the DPA where this cap is varied by that agreement.

Nothing in these Terms limits or excludes any rights a consumer Guest may have under mandatory EU consumer protection law.

6.5 Indemnification

Property Owners agree to indemnify, defend, and hold harmless Tribii from any claims, damages, losses, or expenses arising from the Property Owner's violation of these Terms or applicable law, breach of contracts with guests, content uploaded, guest injuries or property damage, and tax non-compliance.

Guests agree to indemnify, defend, and hold harmless Tribii from the Guest's violation of these Terms, damage caused to property, violation of house rules, and false or defamatory content posted (including content posted through the Guest App's Community Features).

6.6 Insurance and Risk Allocation

Property Owners are solely responsible for obtaining and maintaining appropriate insurance. Guests are responsible for obtaining personal travel insurance, including cancellation coverage. Tribii does not provide travel insurance and is not responsible for travel-related losses.

7. Data Protection and Privacy

7.1 GDPR Compliance

Tribii processes personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the revised Swiss Federal Act on Data Protection (revFADP). Our complete data processing activities, legal bases, and your rights are detailed in our Privacy Policy.

7.2 Property Owner Data Responsibilities

When property owners collect guest information through Tribii, they are data controllers. Property owners must provide transparent privacy notices, process data lawfully, ensure adequate security measures, honor guest rights, and comply with local data protection laws.

7.3 Data Sharing and Transfers

• Guest information is shared with the relevant Property Owner to facilitate the booking and stay.
• In the Guest App, parts of your profile and the content you post are shared with other guests as described in Section 4.16 and in the Privacy Policy.
• Card data is collected directly by Stripe and never touches Tribii's servers.
• Data may be shared with legal authorities when required by law.
• Tribii does not sell personal data to third parties for marketing purposes.
• Cross-border data transfers follow GDPR Chapter 5 mechanisms, the UK IDTA Addendum, and the Swiss-recognised SCC adjustments as applicable. See the Privacy Policy for details.
• Where the Hotel enables AI Connections (MCP), the Hotel's published inventory, rate and policy data is made available to third-party AI agents via a public read-only endpoint hosted by Tribii; agent calls are logged. The endpoint carries no guest personal data.

7.4 Data Security

Tribii implements appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments. In the event of a data breach, we will notify affected users and authorities as required by GDPR.

7.5 Retention of Data

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are detailed in our Privacy Policy.

8. Intellectual Property Rights

8.1 Tribii Platform and Content Ownership

The Tribii platform, including software, code, design, layouts, trademarks, and logos, is owned by Tribii or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for the purposes described in these Terms. Unauthorized use of Tribii's intellectual property may result in legal action.

8.2 Property Owner Content License

You retain ownership of property photos, descriptions, and information you upload. By uploading content, you grant Tribii and its authorized partners a worldwide, perpetual, royalty-free, non-exclusive license to display, use, modify, and sublicense the content as described in Section 3.6.

8.3 Guest Content and Reviews

Reviews and feedback posted by guests are owned by the guest. By posting a review, guests grant Tribii a perpetual, non-exclusive, royalty-free license to display, reproduce, and modify the review. Content created by guests in the Guest App (posts, messages, profile information) is owned by the guest and licensed to Tribii as described in Section 4.15. Guests may request removal of their review at any time and may delete their own Guest App content as described in Sections 4.15 and 4.18.

8.4 Dispute Resolution for IP Claims

If you believe content on Tribii infringes your intellectual property rights, contact us at contact [at] tribii [dot] com with details. We will investigate and take appropriate action.

9. Dispute Resolution and Complaint Handling

9.1 Internal Complaint Mechanism

Tribii has an internal complaint mechanism available to all users (Property Owners and Guests). To file a complaint, email contact [at] tribii [dot] com with details of the dispute including your account email, booking reference, and supporting documentation. Tribii will acknowledge receipt within 2 business days and respond within 30 days.

9.2 P2B Mediation and Complaint Procedures

Under the P2B Regulation, Property Owners have access to complaint handling and mediation procedures. If you are not satisfied with Tribii's response, you may request mediation through an independent mediator. Mediation is voluntary and confidential.

9.3 Alternative Dispute Resolution

For consumer disputes (Guest-related), Tribii will engage with alternative dispute resolution procedures where available under Directive 2013/11/EU (as implemented in the consumer's Member State). Tribii is not currently affiliated with a specific ADR body but commits to acting in good faith with any ADR body chosen by the consumer or required by applicable law.

9.4 Arbitration and Litigation

If internal complaint handling, P2B mediation, or ADR does not resolve the dispute, either party may pursue legal remedies through court proceedings. Tribii does not use binding arbitration clauses that would prevent you from pursuing litigation. Nothing in these Terms should be construed to waive your statutory rights to access courts.

10. Governing Law and Jurisdiction

10.1 Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Regardless of governing law, mandatory consumer protection laws of the EU and your home country apply. Nothing in this governing-law clause displaces the mandatory tax and invoicing rules of the jurisdiction in which a Property Owner is established; where a Property Owner uses the Fiscal Services, those local fiscal obligations apply to the Property Owner directly.

10.2 Jurisdiction and Venue

For disputes arising out of these Terms, you and Tribii agree to submit to the jurisdiction of courts in the Netherlands, or courts in your country of residence (at your option). EU Regulation 1215/2012 (Brussels I recast) governs jurisdiction for EU-based parties. You retain all rights to pursue claims in your local courts.

10.3 Class Action Waiver

To the extent permitted by law, you and Tribii agree that disputes will be resolved on an individual basis, not as class actions. This waiver is subject to applicable consumer protection laws that prohibit such waivers.

11. Prohibited Activities and Enforcement

11.1 Activities Tribii Prohibits

You agree NOT to use Tribii for illegal activities, fraud, harassment, discrimination, privacy violations, IP infringement, market manipulation, spam, circumventing security measures, scraping or data harvesting, interfering with platform operations, money laundering, or any other prohibited activities as detailed in these Terms.

11.2 Enforcement and Account Suspension

Tribii monitors for violations and may take action including content removal, account suspension or termination, and reporting to legal authorities. Enforcement actions may be taken without notice if we believe there is imminent harm, fraud, or legal violation. You have the right to request review of enforcement actions through our complaint mechanism (Section 9).

11.3 Cooperation with Authorities

Tribii cooperates with law enforcement and government authorities as required by law. We may disclose your information to authorities without notice if legally compelled. We will challenge overbroad or improper requests when appropriate.

12. Modifications to These Terms and Conditions

12.1 Right to Modify

Tribii may modify these Terms and Conditions at any time to reflect changes in law, respond to technical or security issues, clarify or improve terms, or add new features or services. Material changes will be notified at least 15 days in advance, in compliance with the P2B Regulation.

12.2 Notification of Changes

Notice of changes will be sent to your registered email address and posted on the Tribii website with an updated "Last Updated" date. For Property Owners, notification will also appear in the account dashboard.

12.3 Acceptance of Changes

Continued use of Tribii after the notice period constitutes acceptance of modified Terms. If you do not accept the changes, you may cancel a subscription or deactivate your account. Property Owners have the right to opt-out of material changes and terminate their account without penalty.

12.4 In-App Acceptance and Versioning

When you first use the Guest App's Community Features, you must accept these Terms and acknowledge our Privacy Policy through an in-app consent screen. We record which version of these Terms you accepted and the date and time of acceptance. When we make a material change to these Terms or the Privacy Policy, we may require you to review and accept the new version before you can continue using the affected features.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Tribii regarding your use of the platform.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining Terms will continue in full force and effect.

13.3 Waiver

The failure of Tribii to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without Tribii's prior written consent. Tribii may assign these Terms to a successor entity with notice to you.

13.5 No Third-Party Beneficiaries

These Terms do not create any rights for third parties. Only you and Tribii are parties to this agreement.

13.6 Notices

We will send notices to the email address associated with your account. You may send notices to contact [at] tribii [dot] com.

13.7 Survival

Provisions of these Terms that by their nature should survive termination (Sections 5 Fiscal and Electronic-Invoicing Services, 6 Liability, 8 Intellectual Property, and 10 Governing Law) continue in effect after account termination.

13.8 Language

These Terms are provided in English. If translated into other languages, the English version prevails in case of discrepancy.

14. Contact Information

14.1 Support and Inquiries

For all inquiries, complaints, data protection requests, legal matters, and DSA-related communications, please contact us at: contact [at] tribii [dot] com

14.2 Registered Entity

• Legal Name: Hoodbnb B.V., trading as Tribii
• Registered in: the Netherlands
• KVK (Chamber of Commerce) number: 73124680
• VAT (BTW) number: NL859365013B01
• Email: contact [at] tribii [dot] com