Version 1.0 | Last Updated: February 2026

1. Introduction and Definitions

1.1 About Tribii

Tribii ("Tribii", "we", "us", or "our") is a technology platform operated by Hoodbnb B.V. or its affiliated entity, incorporated and operated in accordance with EU law. Tribii provides a technology intermediary solution that enables independent hospitality businesses to reduce their dependency on Online Travel Agencies (OTAs) through direct booking channels, channel management tools, and property management systems. Tribii is not a travel agency, operator, or contracting party to guest accommodation contracts.

1.2 Scope of Application

These Terms and Conditions apply to: (a) accommodation service providers ("Property Owners" or "Hotels") who use our platform to manage bookings, listings, and related services; and (b) travellers and guests ("Guests" or "Consumers") who book accommodation through a Property Owner's Tribii-powered booking page or embedded widget.

1.3 Key Definitions

For clarity, the following definitions apply throughout these Terms:

• "B2B Services" means services provided by Tribii to Property Owners, including booking page creation, widget integration, property management, analytics, channel management, and website builder tools.
• "B2C Services" means services provided by Tribii to Guests, including access to booking facilities through a Property Owner's Tribii-powered booking page or embedded widget.
• "Direct Bookings" means reservations created through a Property Owner's direct booking page or embedded widget, where no commission is charged by Tribii.
• "SaaS Subscriptions" means premium software-as-a-service tiers offered to Property Owners (e.g., PMS, Channel Manager, Website Builder).
• "Digital Services Act" and "DSA" refer to Regulation (EU) 2022/2065.
• "P2B Regulation" refers to Regulation (EU) 2019/1150 on business-to-business platform transparency and fairness.

2. Tribii's Role and Intermediary Status

2.1 Technology Intermediary, Not Contracting Party

Tribii operates as a technology intermediary and platform bridge. We do NOT:

• Enter into contracts with Guests as a party to accommodation reservations
• Provide accommodation services ourselves
• Control the terms, pricing, or conditions of accommodation offered by Property Owners
• Process, hold, or handle guest payments for accommodation at any stage
• Provide travel agency services as defined under the Package Travel Directive
• Act as an auctioneer, agent, or representative of either Property Owners or Guests

The contract for accommodation is concluded directly between the Property Owner and the Guest. Tribii facilitates this connection through our platform technology.

2.2 Dual Legal Relationships

Tribii maintains separate contractual relationships with Property Owners (B2B) and with Guests (B2C). These relationships are governed by the relevant terms in Section 3 and Section 4 of these Terms and Conditions.

2.3 Compliance with Digital Services Act (DSA)

Tribii complies with the Digital Services Act (EU 2022/2065) as a hosting service provider for user-generated content and as a platform facilitating services. Our compliance measures include:

• Transparent terms of service and community standards
• User complaint handling and internal dispute resolution
• Designation of a single point of contact for legal authorities
• Reporting on content moderation and takedown actions
• Measures to prevent and detect illegal content
• Tools for users to report illegal or harmful content

For DSA-related inquiries, contact our designated DSA contact at contact [at] tribii [dot] com.

2.4 Compliance with P2B Regulation (EU 2019/1150)

Tribii complies with the Platform-to-Business (P2B) Regulation. Property Owners are entitled to:

• Clear, transparent, and easily available terms of service
• Notice of at least 15 days before material changes to these Terms and Conditions
• Transparent and explainable ranking systems for property visibility
• Internal complaint handling mechanisms
• Access to mediation procedures for disputes

We provide annual reports on our ranking mechanisms and will notify Property Owners of significant algorithmic changes affecting their visibility.

2.5 No Payment Processing by Tribii

Tribii does NOT process, hold, or control payments for accommodation bookings. Guests always pay the Property Owner directly using the Property Owner's own payment systems (e.g., Stripe, PayPal, bank transfers). Tribii has no access to, visibility of, or involvement in the payment flow between Guests and Property Owners.

Tribii does not charge any commission on bookings. Revenue is generated exclusively through optional SaaS subscriptions and paid add-on features purchased by Property Owners.

Tribii does not act as a payment intermediary, payment institution, or payment service provider under PSD2. Property Owners are solely responsible for their own payment processing, compliance with payment regulations, and settlement with Guests.

3. Terms and Conditions for Property Owners (B2B Services)

3.1 Who Can Use Tribii?

Tribii B2B Services are available exclusively to:

• Registered property owners or authorized representatives of independent hospitality businesses (hotels, bed & breakfasts, guesthouses, vacation rentals, hostels)
• Properties located within the European Union
• Users aged 18 or over who are legally capable of entering into binding contracts
• Entities that comply with all applicable laws, tax regulations, and tourism authority requirements

Properties with more than 50 rooms or beds are primarily targeted by larger platform competitors; Tribii is optimized for properties under 50 rooms. Properties with 20+ rooms or beds must use a paid tier.

3.2 Account Registration and Verification

• To create an account, you must provide accurate, complete, and up-to-date information, including your legal name, business details, VAT number (if applicable), and contact information.
• Tribii reserves the right to verify your identity and business legitimacy before providing access to the full platform.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use.
• You may not create multiple accounts to circumvent restrictions or limits.
• False or misleading information may result in account suspension or termination without refund.

3.3 Free Tier - Core Platform Services

The free core platform includes:

• Direct booking page creation and customization
• Embeddable booking widget for your own website
• Basic property management (calendar, availability, basic settings)
• Basic analytics (booking count, guest inquiries)
• Email notifications and guest communication tools
• Mobile app access for basic management

The free tier remains available indefinitely for properties under 20 rooms/beds. Free tier functionality may be updated or modified with 30 days' notice.

3.4 Paid Tiers and SaaS Subscriptions

• Premium Services: Properties with 20+ rooms/beds are required to subscribe to a paid tier.
• Available paid features include: Property Management System (PMS) with advanced features, Channel Manager, Professional Website Builder, Advanced Analytics, Priority customer support, Bulk booking management, and Marketing tools.
• Pricing for SaaS subscriptions is displayed transparently on our website and in your account settings.
• Subscriptions are billed monthly in advance via the payment method you provide.
• You may cancel a subscription at any time. Cancellation takes effect at the end of your current billing cycle. No refunds are provided for partial months.
• We reserve the right to adjust subscription pricing with 30 days' advance notice. Price changes apply to new billing cycles only.

3.5 Your Responsibilities as Property Owner

You agree to:

• Provide accurate property information (name, description, photos, amenities, rates, house rules)
• Update availability, pricing, and property details promptly
• Comply with all applicable EU laws, including tax registration, GDPR, consumer protection, tourism authority requirements, and anti-discrimination laws
• Honor confirmed reservations and not overbook properties
• Respect guest privacy and data protection obligations
• Communicate professionally and promptly with guests
• Use the platform only for legitimate hospitality business purposes
• Not engage in market manipulation, artificial reviews, or misleading advertising
• Maintain your own property insurance, liability coverage, and business insurance as required by law
• Resolve payment and refund disputes directly with guests or through legal channels

3.6 Your Property Content and License to Tribii

• You retain full ownership of photos, descriptions, and other content you upload to Tribii.
• By uploading content, you grant Tribii a worldwide, royalty-free, non-exclusive license to display your property on our platform, use your content in marketing materials, optimize your content through AI tools, and share property information with guests and third-party booking services.
• You represent and warrant that you own or control all rights to the content you upload and that use does not infringe third-party rights.
• You agree not to upload content that is illegal, defamatory, harassing, or infringes others' rights.
• Tribii may refuse or remove content that violates these Terms.

3.7 AI-Powered Features

• Tribii uses AI algorithms to optimize property descriptions, suggest pricing, recommend features, and improve search rankings.
• AI recommendations are provided as-is and are not guaranteed to increase bookings or revenue.
• You may accept or reject AI recommendations at any time.
• Tribii does not accept liability for outcomes of using or ignoring AI recommendations.
• Your use of property data by Tribii's AI systems is governed by our Privacy Policy.

3.8 Paid Placement and Ranking Transparency

• Tribii may offer visibility boosts, featured placement, or promoted listings as optional paid add-ons.
• These paid placement options are always clearly marked as "Promoted" or "Featured" to guests.
• Tribii maintains a transparent ranking algorithm that takes into account: availability, guest review ratings, response time, booking frequency, photo quality, listing completeness, and paid visibility boost (if selected).
• The relative weight of these factors is published in our Ranking Methodology document, available in your account.
• Tribii does not accept rate-parity clauses or price restrictions. You may offer different prices on different channels without penalty.

3.9 Reviews, Ratings, and User-Generated Content

• Guests may leave reviews and ratings after a confirmed stay.
• Reviews must comply with our Community Standards. Tribii may moderate reviews to prevent spam, abusive content, fake reviews, and irrelevant content.
• You may not post fake reviews about your own property or competitors.
• If you believe a review violates these Terms, you may report it through our platform.
• Tribii will investigate reported content within 7 days. We reserve the right to remove content that violates these Terms.
• Review moderation does not constitute editorial control over the content itself.

3.10 Cancellation and Account Termination

• You may deactivate your account at any time. After deactivation, no new bookings will be accepted.
• You remain responsible for managing existing reservations until completion.
• Tribii may suspend or terminate your account if you violate these Terms, fail to maintain accurate information, engage in fraudulent activity, violate guest privacy, or fail to pay subscription fees.
• Suspension or termination may be immediate if we believe there is imminent harm, fraud, or legal violation.
• Upon termination, you must cease using the platform. Active bookings will be honored but new functionality access will be removed.
• Data retention and archival follows our Privacy Policy.

4. Terms and Conditions for Guests (B2C Services)

4.1 Who Can Use Tribii as a Guest?

• Tribii B2C Services are available to individuals aged 18 or over.
• You warrant that you are legally capable of entering into binding contracts in your jurisdiction.
• You agree to use Tribii only for personal, non-commercial travel purposes.
• Institutional, corporate, or group bookings may require a dedicated business account (contact contact [at] tribii [dot] com).

4.2 Creating a Guest Account

• To book accommodation, you may create an optional account or book as a guest without registration.
• If you create an account, you must provide accurate contact information and agree to our Privacy Policy.
• You are responsible for keeping your login credentials confidential.
• Your account is personal to you and may not be shared or sold.
• False information or fraudulent use may result in account suspension.

4.3 Platform-Level Data

When you make a booking through Tribii, we retain basic booking information at the platform level independently from the hotel. This includes your name, email address, number of reservations, destinations visited, hotels booked, and booking dates. Tribii uses this data as an independent data controller to operate and improve the platform, ensure service quality, prevent fraud, and provide you with booking history and account management features. For full details on how we handle your data, see our Privacy Policy.

4.4 Booking Process and Reservation

• When you select a property on Tribii, you are viewing availability and pricing set by the Property Owner.
• Upon completing a booking, you enter into a direct contract with the Property Owner (not with Tribii).
• The reservation is confirmed when you receive confirmation from the Property Owner or Tribii's system.
• Terms and conditions of the specific accommodation are set by the Property Owner and should be reviewed before booking.
• Tribii is not responsible for the accuracy of property information, photos, or descriptions provided by Property Owners.

4.5 Payment

• Payment for all bookings is made directly to the Property Owner using the Property Owner's chosen payment method.
• Tribii does not process, hold, or control payment for any bookings. Tribii never acts as a payment intermediary between Guests and Property Owners.
• Payment disputes, chargebacks, and refunds are handled directly between you and the Property Owner.
• Tribii has no liability for payment issues, including failed transactions, chargebacks, fraud, or refund disputes.

4.6 Pricing, Taxes, and Fees

• Property owners set all room rates and pricing.
• Prices displayed on Tribii include the accommodation cost set by the Property Owner. Taxes may be added depending on local law.
• Currency conversions (if applicable) use live exchange rates at the time of booking.
• You will see an itemized price breakdown before confirming your booking.

4.7 Cancellation and Refund Policy

• Cancellation and refund policies are set by each Property Owner and must be clearly displayed before booking.
• Common policy types include: free cancellation (up to X days before arrival), non-refundable, or flexible cancellation.
• To request a cancellation, you must contact the Property Owner directly or use the cancellation feature in your account (if available).
• Tribii does not process refunds directly. All refund requests are handled by the Property Owner.
• If a Property Owner refuses a reasonable refund request, you may contact Tribii's internal dispute resolution service (see Section 8).
• EU consumer protection laws and local laws apply regardless of cancellation policy terms.

4.8 No-Show Policy

• If you book and do not cancel or communicate with the Property Owner, you may be treated as a no-show.
• Property Owners may charge no-show fees according to their cancellation policy.
• Tribii is not responsible for no-show charges or disputes arising from failure to communicate.
• We recommend that you contact the Property Owner if travel plans change.

4.9 Package Travel Directive Disclaimer

Tribii does not organize "package travel" as defined by EU Directive 2015/2302 (Package Travel Directive). When you book accommodation plus activities separately (even if on the same platform), each contract is independent. Consumer protection rules for independent services still apply.

4.10 Age Restrictions and Group Bookings

• Some properties may impose age restrictions or group size limits.
• These restrictions are set by the Property Owner and will be displayed in the property listing.
• You must disclose the number of guests and any relevant details before confirming your reservation.
• If you misrepresent the number of guests or type of booking, the Property Owner may refuse to honor the reservation or impose additional charges.

4.11 House Rules and Property Requirements

• Each property has house rules set by the owner (e.g., no smoking, quiet hours, no pets).
• You are responsible for reading and understanding house rules before booking.
• Violations of house rules may result in early checkout without refund (at the Property Owner's discretion).
• Tribii is not responsible for enforcing house rules or managing disputes arising from rule violations.
• Serious violations (e.g., damage to property) may result in legal action by the Property Owner.

4.12 Reviews and Feedback

• You may leave a review after your stay.
• Reviews should be honest, factual, and based on your actual experience.
• You may not post reviews that are defamatory, abusive, commercial advertisements, fake, or unrelated to your stay.
• Tribii may moderate or remove reviews that violate these standards.
• Honest criticism of property quality or service is protected and will not be removed.

5. Liability and Limitation of Liability

5.1 Tribii's Limited Liability

Tribii operates as a technology intermediary and platform provider, not as a party to guest accommodations or as an organizer of package travel. Because Tribii does not control accommodation terms, pricing, payment processing, property owner conduct, or guest conduct, Tribii's liability is limited accordingly.

TO THE FULLEST EXTENT PERMITTED BY LAW, TRIBII DISCLAIMS LIABILITY FOR: disputes between Guests and Property Owners, payment issues, cancellations, no-shows, or overbooking by Property Owners, property damage, theft, loss, or harm to guests, violations of house rules by guests, misleading property information provided by owners, reviews or user-generated content posted by third parties, failure of linked websites or third-party services, and indirect, incidental, consequential, or punitive damages.

5.2 Service Availability and Interruption

Tribii endeavors to maintain high availability and will use reasonable efforts to prevent service interruptions. We do not guarantee uninterrupted service and are not liable for scheduled maintenance, unforeseeable technical failures, connectivity issues, third-party service failures, or security breaches (except where Tribii is negligent). We will provide reasonable notice of planned maintenance when possible.

5.3 Indemnification

Property Owners agree to indemnify, defend, and hold harmless Tribii from any claims, damages, losses, or expenses arising from the Property Owner's violation of these Terms or applicable law, breach of contracts with guests, content uploaded, guest injuries or property damage, and tax non-compliance.

Guests agree to indemnify, defend, and hold harmless Tribii from the Guest's violation of these Terms, damage caused to property, violation of house rules, and false or defamatory content posted.

5.4 Insurance and Risk Allocation

Property Owners are solely responsible for obtaining and maintaining appropriate insurance. Guests are responsible for obtaining personal travel insurance, including cancellation coverage. Tribii does not provide travel insurance and is not responsible for travel-related losses.

6. Data Protection and Privacy

6.1 GDPR Compliance

Tribii processes personal data in accordance with the EU General Data Protection Regulation (GDPR). Our complete data processing activities, legal bases, and your rights are detailed in our Privacy Policy.

6.2 Property Owner Data Responsibilities

When property owners collect guest information through Tribii, they are data controllers. Property owners must provide transparent privacy notices, process data lawfully, ensure adequate security measures, honor guest rights, and comply with local data protection laws.

6.3 Data Sharing and Transfers

• Guest information is shared with the relevant Property Owner to facilitate the booking and stay.
• All payments are handled entirely by the Property Owner's own payment systems. Tribii does not receive, process, store, or transmit Guest payment information.
• Data may be shared with legal authorities when required by law.
• Tribii does not sell personal data to third parties for marketing purposes.
• Cross-border data transfers follow GDPR Chapter 5 mechanisms.

6.4 Data Security

Tribii implements appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments. In the event of a data breach, we will notify affected users and authorities as required by GDPR.

6.5 Retention of Data

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are detailed in our Privacy Policy.

7. Intellectual Property Rights

7.1 Tribii Platform and Content Ownership

The Tribii platform, including software, code, design, layouts, trademarks, and logos, is owned by Tribii or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for the purposes described in these Terms. Unauthorized use of Tribii's intellectual property may result in legal action.

7.2 Property Owner Content License

You retain ownership of property photos, descriptions, and information you upload. By uploading content, you grant Tribii and its authorized partners a worldwide, perpetual, royalty-free, non-exclusive license to display, use, modify, and sublicense the content as described in Section 3.6.

7.3 Guest Content and Reviews

Reviews and feedback posted by guests are owned by the guest. By posting a review, guests grant Tribii a perpetual, non-exclusive, royalty-free license to display, reproduce, and modify the review. Guests may request removal of their review at any time.

7.4 Dispute Resolution for IP Claims

If you believe content on Tribii infringes your intellectual property rights, contact us at contact [at] tribii [dot] com with details. We will investigate and take appropriate action.

8. Dispute Resolution and Complaint Handling

8.1 Internal Complaint Mechanism

Tribii has an internal complaint mechanism available to all users (Property Owners and Guests). To file a complaint, email contact [at] tribii [dot] com with details of the dispute including your account email, booking reference, and supporting documentation. Tribii will acknowledge receipt within 2 business days and respond within 30 days.

8.2 P2B Mediation and Complaint Procedures

Under the P2B Regulation, Property Owners have access to complaint handling and mediation procedures. If you are not satisfied with Tribii's response, you may request mediation through an independent mediator. Mediation is voluntary and confidential.

8.3 EU Online Dispute Resolution (ODR) Platform

For B2C disputes (Guest-related), Tribii is committed to using the EU Online Dispute Resolution (ODR) platform, as required by Regulation (EU) No 524/2013. You can access the ODR platform at https://ec.europa.eu/consumers/odr/.

8.4 Arbitration and Litigation

If internal complaint handling, P2B mediation, or ODR does not resolve the dispute, either party may pursue legal remedies through court proceedings. Tribii does not use binding arbitration clauses that would prevent you from pursuing litigation. Nothing in these Terms should be construed to waive your statutory rights to access courts.

9. Governing Law and Jurisdiction

9.1 Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction where Tribii is incorporated (Netherlands). Regardless of governing law, mandatory consumer protection laws of the EU and your home country apply.

9.2 Jurisdiction and Venue

For disputes arising out of these Terms, you and Tribii agree to submit to the jurisdiction of courts in the EU jurisdiction where Tribii is incorporated, or courts in your country of residence (at your option). EU Regulation 1215/2012 (Brussels I recast) governs jurisdiction for EU-based parties. You retain all rights to pursue claims in your local courts.

9.3 Class Action Waiver

To the extent permitted by law, you and Tribii agree that disputes will be resolved on an individual basis, not as class actions. This waiver is subject to applicable consumer protection laws that prohibit such waivers.

10. Prohibited Activities and Enforcement

10.1 Activities Tribii Prohibits

You agree NOT to use Tribii for illegal activities, fraud, harassment, discrimination, privacy violations, IP infringement, market manipulation, spam, circumventing security measures, scraping or data harvesting, interfering with platform operations, money laundering, or any other prohibited activities as detailed in these Terms.

10.2 Enforcement and Account Suspension

Tribii monitors for violations and may take action including content removal, account suspension or termination, and reporting to legal authorities. Enforcement actions may be taken without notice if we believe there is imminent harm, fraud, or legal violation. You have the right to request review of enforcement actions through our complaint mechanism (Section 8).

10.3 Cooperation with Authorities

Tribii cooperates with law enforcement and government authorities as required by law. We may disclose your information to authorities without notice if legally compelled. We will challenge overbroad or improper requests when appropriate.

11. Modifications to These Terms and Conditions

11.1 Right to Modify

Tribii may modify these Terms and Conditions at any time to reflect changes in law, respond to technical or security issues, clarify or improve terms, or add new features or services. Material changes will be notified at least 15 days in advance, in compliance with the P2B Regulation.

11.2 Notification of Changes

Notice of changes will be sent to your registered email address and posted on the Tribii website with an updated "Last Updated" date. For Property Owners, notification will also appear in the account dashboard.

11.3 Acceptance of Changes

Continued use of Tribii after the notice period constitutes acceptance of modified Terms. If you do not accept the changes, you may cancel a subscription or deactivate your account. Property Owners have the right to opt-out of material changes and terminate their account without penalty.

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Tribii regarding your use of the platform.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining Terms will continue in full force and effect.

12.3 Waiver

The failure of Tribii to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without Tribii's prior written consent. Tribii may assign these Terms to a successor entity with notice to you.

12.5 No Third-Party Beneficiaries

These Terms do not create any rights for third parties. Only you and Tribii are parties to this agreement.

12.6 Notices

We will send notices to the email address associated with your account. You may send notices to contact [at] tribii [dot] com.

12.7 Survival

Provisions of these Terms that by their nature should survive termination (Sections 5 Liability, 7 Intellectual Property, and 9 Governing Law) continue in effect after account termination.

12.8 Language

These Terms are provided in English. If translated into other languages, the English version prevails in case of discrepancy.

13. Contact Information

13.1 Support and Inquiries

For all inquiries, complaints, data protection requests, legal matters, and DSA-related communications, please contact us at: contact [at] tribii [dot] com

13.2 Registered Address

Hoodbnb B.V.
Netherlands
European Union

Registration and company details are available on the Tribii website and in local business registries.